What is Account Takeover?
Account takeover is when an attacker gains control of a legitimate user account, usually through credential stuffing or phishing, and uses it as their own.
How it works
Once inside, attackers drain balances, change contact details to lock the real user out, and use the account's history and trust to defraud others.
Why it matters for ticketing
Every takeover is a support incident, a potential chargeback, and a user who may never come back. For your onsales, that means face-value inventory stay protected and fans get a fair experience.
How QueueKeep detects it
QueueKeep scores every request against behavioral, network, and device signals, so automated patterns surface even when they imitate real fans. Suspicious sessions get challenged or blocked before they reach your onsales.